Mercure Swansea Hotel

My heating and hot water has been broken at home and I needed to go somewhere to have a hot bath and shower and catch up on some work. So, it was great to have a proper bath and comfortable bed to sleep in. As I wanted to work, I needed somewhere with a desk, so I was glad the room had a desk with adequate working space and fast wi-fi. I ordered room service - and it was great to have a menu with a wide choice. The sweet potato chips were delicious.

The location of the hotel was perfect, it was within a reasonable spot with all the local places to visit. The hotel itself was ok, reasonable set up, clean. It would have been better if we could have opened the window more as it got abit stuffy and the vent in the bathroom didnt work which made the whole room stuffy. Breakfast options was very good at a reasonable cost. Being a vegetarian it would have been nice if they left some space inbetween the meat / veg foods. Overall they stay at the hotel was very good and the staff were very attentive.

The room was very good. I had asked for a room that had a shower head that wasn't just fixed and you gave us what we asked for. Comfortable room and bed.

Nice little basic hotel clean and tidy, lovely staff which accepted Dogs, which is always hard to find, and did not make our pooch feel like a second class citizen. Lovely area out the back of the hotel for the dog to have a mooch about, which also backs onto a park and lake where you can take the dog for a walk. Breakfast was, of a good standard, and evening meal prices all looked good even though we did not eat there other than breakfast. Although Dogs not allowed in restaurant we were allowed to cage the dog, depending on your preference we always do if leaving him when not at home. Put your do not disturb sign on and enjoy breakfast.

When we checked in Neil and Kelly were very hospitable and could not have been more helpful even offering to carry our bags… Our room was lovely and our bed was very comfortable…There was a wedding party on that evening and the staff had placed us at the back of the hotel to avoid any noise which was very thoughtful… In the morning we had a lovely buffet breakfast and everyone was so kind to our little dogs Sooty and Sweep…A special thank you to lovely Connie and Andrea…. We would highly recommend this lovely hotel and if we are ever passing we will definitely be back….